We do not have a telephone line. We use email, facebook, and a a live messenger window on our website. These all come to our central customer service portal which logs a ticket to ensure all enquiries are dealt with by the relevant person. Thisb also keeps a record and documents to minimise mistakes and speed up requests.
Questions about an order you have made: [email protected] (please quote your 5 digit order ID)
General questions not in regards to a current order : [email protected]
Please place an order before coming to the warehouse. We cannot accept walk in orders and cannot take payment other than via the website.
Physical Warehouse Address: Unit 5, 14-16 Cairns Street, Loganholme, 4129. You will receive an email when ready – our aim is to have it ready by noon the day after you order. Please email us if you need it before this time and we can bring it forward in the queue.
Please come through the door on the corner of the building and closest to the car park and not the warehouse roller door. There will be a sign saying CLEAR DOG PICK UP.
Weekdays only. 8am – 3pm.