We do not have a telephone line. We use email, facebook, and a live chat window on our website. These all come to our central customer service portal which logs a ticket to ensure all enquiries are dealt with by the relevant person. This also keeps a record and documents to minimise mistakes and speed up requests.
Please place an order before coming to the warehouse. We cannot accept walk-in orders and cannot take payment other than via the website.
Pick up Address: Unit 5, 14-16 Cairns Street, Loganholme, 4129.
You will receive an email when your order is ready to be picked up – our aim is to have it ready by noon the day after you placed the order. Please email us if you need it before this time and haven’t received the notification email from us, we will try to bring it forward in the queue.
Please come through the door on the corner of the building that is closest to the car park. There will be a sign saying CLEAR DOG PICK UP on the door. Do not go to the warehouse roller door.
Monday to Friday 8am – 3pm.
We close Saturday, Sunday and QLD public holidays.