XMAS Opening: We close around 11am on Xmas Eve and reopen on the 4th January. Pickups can be made on the 29th and 30th December. Please add a note you wish to pick up during this time in the notes section of the checkout.
Questions about an order you have made: [email protected] (please quote your 5 digit order ID)
General questions not in regards to a current order : [email protected]
As an online business we do not have a manned reception and are generally hands on in the warehouse dispatching orders but we actively monitor emails coming in. Please email us describing your question and your 5 digit order number if applicable and we will be back to you as soon as possible. This creates a ticket to help us resolve your enquiry. You can also contact us via Facebook and Instagram but email is preferred. Please note: if you contact us via a hotmail account, please monitor your spam mail for our response. We respond to all emails within 48hours not including on weekends. Office hours are 8am -3pm.
Please place an order before coming to the warehouse. We cannot accept walk in orders and cannot take payment other than via the website.
Physical Warehouse Address: Unit 5, 14-16 Cairns Street, Loganholme, 4129. You will receive an email when ready – our aim is to have it ready by noon the day after you order. Please email us if you need it before this time and we can bring it forward in the queue.
Please come through the door closest to the car park. There will be a sign saying CLEAR DOG PICK UP.
Weekdays only. 8am – 3pm.