Contact us

We do not have a telephone line. We use email, Facebook, and a live chat window on our website. These all come to our central customer service portal which logs a ticket to ensure all enquiries are dealt with by the relevant person. This also keeps a record and documents to minimise mistakes and speed up requests. We answer all customer order support questions. If a response has not been received please check your junk or spam folders. An automated email with a ticket number is sent moments after a support request is received. Please contact us by our live chat window if you have any concerns.

If you prefer to email us directly, please email [email protected] (with your order ID).

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Frequently asked questions

Can I change the contents of my Auto-Shipment?

Our automatic shipment feature is a service that allows retail customers to create a cart full of your dog’s favourite treats and set an automatic reordering and shipment frequency. Simply add items to your cart and when you checkout, instead of selecting ‘One-time purchase’ you can select from a variety of reordering frequencies to suit. We then automatically bill and ship your cart at the frequency selected.

What is Auto-Shipment?

Our automatic shipment feature is a service that allows retail customers to create a cart full of your dog’s favourite treats and set an automatic reordering and shipment frequency. Simply add items to your cart and when you checkout, instead of selecting ‘One-time purchase’ you can select from a variety of reordering frequencies to suit. We then automatically bill and ship your cart at the frequency selected.

Is my price locked in?