The majority of our orders ship the same or within the next day, with 98% of our orders shipping within 2 working days. Sometimes in busy periods, or due to stock delays, it can be longer. We will contact you if we expect your order to take longer than 3 working days to ship.
We use a number of couriers on your behalf, mainly Australia Post, Aramex, Fedex and Border Express. Shipping times can depend on the courier used and your location, and range from 1-6 days typically. We recommend visiting the couriers pages for estimates.
PICKUPS – Unit 5, 14-16 Cairns Street, Loganholme, Queensland, 4129
We aim to have pickups ready within 2 working hours of payment received. Our working hours for pickups are 8am – 3pm, Monday to friday. We will email you when it’s ready for collection.
Retail Shipping Rates:
We categorise our shipping into metro and rural areas as defined by our couriers.
Rural: Rural SA, WA, NT, TAS. Free over $250* else at cost
Metro: Everywhere else. Free over $99*, else $9.95 cap
*Total final spend on products after any discounts, excluding shipping. Our free shipping option is available for customers allowing us to select the cheapest option. For a small fee you can specify either Australia Post or Aramex. Free shipping is not available for orders including frozen food products. In these cases the capped rate applies.
PO Boxes, Parcel Collect etc – Please choose Australia Post
We currently only ship to Hong Kong at cost. Rates are found in the checkout based on your cart contents. Due to custom restrictions, we cannot accept returns and in the rare case of an issue or mistake made by us, we can only offer refunds and not reship.